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Jan. 28th, 2005 03:27 pmThings Matt cannot say at work but has dearly wanted to today.
1) Ma'am, calm the fuck down. We got a call from a user whose DSL had gone down (yaay, work at homes... >_<) and she had let her manager know, and been chewed out by the manager to call IT and make us get her up. I spent 10 minutes of a 30 minute call just trying to keep her from crying her eyes out or having a heart attack before I was able to confirm, yes, this was her provider's fault, and get the provider conferenced in to help fix it.
2) I'm aware that you guys are busy since the merger. I also don't have the time to wait on hold for 2 hours to get a phone activated. You're supposed to be our rep that I can call and get things done with. Would you mind actually doing your job rather than sending me to a general tech support line? Dealing with Cingular...
3) Ma'am, it's nice that you're angry that we don't hop to your whistle. In the meantime, if you keep yelling at me, I can't work on solving your problem. User puts in a ticket at 3pm on a Friday for having our desktop team come to her office and pick up a bunch of equipment that she's apparently been sitting on all week without telling anyone. So she calls at 3:15 to scream at us for not already being there.
It's Friday, at least.
And, the cat is home.
Not really happy about being spayed, at all, and occasionally making us very aware of that by meowing at top volume, but she seems happier about being home today than she did last night.
1) Ma'am, calm the fuck down. We got a call from a user whose DSL had gone down (yaay, work at homes... >_<) and she had let her manager know, and been chewed out by the manager to call IT and make us get her up. I spent 10 minutes of a 30 minute call just trying to keep her from crying her eyes out or having a heart attack before I was able to confirm, yes, this was her provider's fault, and get the provider conferenced in to help fix it.
2) I'm aware that you guys are busy since the merger. I also don't have the time to wait on hold for 2 hours to get a phone activated. You're supposed to be our rep that I can call and get things done with. Would you mind actually doing your job rather than sending me to a general tech support line? Dealing with Cingular...
3) Ma'am, it's nice that you're angry that we don't hop to your whistle. In the meantime, if you keep yelling at me, I can't work on solving your problem. User puts in a ticket at 3pm on a Friday for having our desktop team come to her office and pick up a bunch of equipment that she's apparently been sitting on all week without telling anyone. So she calls at 3:15 to scream at us for not already being there.
It's Friday, at least.
And, the cat is home.
Not really happy about being spayed, at all, and occasionally making us very aware of that by meowing at top volume, but she seems happier about being home today than she did last night.
