![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
bzarcherIt's been one of those days, I'm afraid. But ![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
skarlette's made it better.
Mainly I'm frustrated at ADP.
You see, the POWERS THAT BE decided to switch to an automated time card system for payroll, and we've been working on installing and implementing it for a first-semester roll out. We went with ADP as the vendor.
We're paying them on the order of $100,000-200,000 for this initially, and I think our licenses and such will net them another $50,000 yearly.
Now, I know we're probably not a major client, and not a high-volume cashflow, but significant enough too be treated nicely.
Nicely is not randomly rescheduling training, refusing to send trainers and doing any and all instructions past the manuals via speakerphone conference call, or having the one installer you sent out take back half our original media and not sending it back to us.
Nicely is not trainers who we have to repeat everything to twice, if not three times.
Nicely is not being so incompetent that I have to leaveskarlette for an hour and a half, when it was supposed to just be five minutes in which I asked a single question, and instead turned into me asking that question and then had to deal with hamfisted responses and a mewling begging to be granted permissions to be given remote administration privileges to our HR servers that aren't even running the ADP product in order to ensure everything's properly synchronized.
Grr.
To my minions anywhere near Atlanta: BURN THEM. BURN THEM ALL.
skarlette's made it better.Mainly I'm frustrated at ADP.
You see, the POWERS THAT BE decided to switch to an automated time card system for payroll, and we've been working on installing and implementing it for a first-semester roll out. We went with ADP as the vendor.
We're paying them on the order of $100,000-200,000 for this initially, and I think our licenses and such will net them another $50,000 yearly.
Now, I know we're probably not a major client, and not a high-volume cashflow, but significant enough too be treated nicely.
Nicely is not randomly rescheduling training, refusing to send trainers and doing any and all instructions past the manuals via speakerphone conference call, or having the one installer you sent out take back half our original media and not sending it back to us.
Nicely is not trainers who we have to repeat everything to twice, if not three times.
Nicely is not being so incompetent that I have to leave
skarlette for an hour and a half, when it was supposed to just be five minutes in which I asked a single question, and instead turned into me asking that question and then had to deal with hamfisted responses and a mewling begging to be granted permissions to be given remote administration privileges to our HR servers that aren't even running the ADP product in order to ensure everything's properly synchronized.Grr.
To my minions anywhere near Atlanta: BURN THEM. BURN THEM ALL.
