Don't you think I needed to KNOW that?

[bzarcher]

(X-posted to techranting

Been working with a user from Jersey office for 45 minutes. She's trying to remote in and work from home today, and her modem's connecting (why she's not on broadband, I've no idea), but the TCP/IP stack keeps failing with the VPN dialer turns on. I'm being given a fairly brusqe treatement, at best, while I try to help her, and the fact that she's the first call of the morning should tell you exactly how good a mood I was in about it.

Troubleshoot it to the point where it's either a borked windows install, borked VPN dialer, or borked hardware. Ask her if she could drop into the Jersey office and put it on the network so that they could look at it there and if neccessary I'd remote in.

"I can't do that," she says.

Why not, I ask.

"The Jersey office is closed. There was a fire yesterday that damaged a bunch of the floor I work on, and I only have my laptop because I went back in after the firemen and pulled it off its' docking station and wiped the foam off. I didn't tell you because I figured it wouldn't matter."

And then she hung up on me.

Comments

*blink*

[illian.livejournal.com]

Um, yeah. Right lady. What color is the sky in your little psycho world anyway?

Seriously, you probably ought to report her. She endangered her own life and is using damaged property that is probably been assessed as destroyed by the insurance company. Plus she is rude and inconsiderate of fellow employees.

[ls56.livejournal.com]

she went back into the office after the fire?

is her job really that important?

[bzarcher.livejournal.com]

Apparently her boss "really needed" the data.

Right.

Re: *blink*

[bzarcher.livejournal.com]

She apparently is doing this because her boss asked for data. I've gone ahead and put all this info in the case, and my manager's aware of what she did and that if nothing else we're going to have to replace that machine, I'm betting.

[spacemangroove.livejournal.com]

Must be some seriously important data for an employee to risk life and limb to go into a recently burning building to retrieve it.

That, or she's an f'ing moron.

But my guess would be the second possibility.

You do realize she's a Darwin award case looking for a place to happen, right?

[flying-landon.livejournal.com]

I totally don't see why you got upset. I mean, if a computer is portable, doesn't that mean it's nearly indestructable? I swear, you tech people and your tempers!



j/k

[bzarcher.livejournal.com]

The Tube Is Civilization.

*Mighty Ass-Whoopin.*

[bzarcher.livejournal.com]

Oh, 2nd for sure.

We just hope she puts whole head in front of the shotgun.

[flying-landon.livejournal.com]

**somehow looses teeth in the process. Whimpers**

The...*cough* tube is civilization..

[alathaniel.livejournal.com]

Stunning. Simply Stunning. [/SNL Jeapordy]

Fire-supression foam. Heat. Smoke/ash/dust. Possible impact of debris before retrieval. Sure, a computer can handle all of that no problems. They probbably let the thing sit in the dock since getting it, powered up 24/7, because the dock makes it just like a normal PC.

I find myself hoping this person has tripped over some obscure ordenence that says "don't go into a fire scene and start yanking shit before we have a chance to figure out what caused it." A bit petty, yes, but this kind of stupidity really has no excuse.

[bzarcher.livejournal.com]

Oh, she left the dock. She mentioned that.

But I'd place decent money that might have partially been because the bottom of the dock was heatwelded to the desk.

[spiralpegasus.livejournal.com]

One of our sites recently had a fire problem of its own. The manager there risked life and limb (or a few minor burns given it really wasn't a big fire) to make sure the servers were all shut down and secure from the firefighters. That was damn brave and smart of him, it sure saved the corporate office from more than a few headaches.

(It's why I like TA. The people here are good. For the most part. :)

[nachitor.livejournal.com]

I'm sorry, my man. I'm sorry.

But that had me laughing so hard.

Like yesterday I had a lady calling me, irate that her game didn't work. I went through everything. Finally, I just asked her to tell me what the CD looked like.

"Well, it's got scotch tape on it from when I taped it back together after I broke it."

[ladylysander.livejournal.com]

That's about like the story I heard from the radio this morning.

We have a local (Insert: Idiot) lawyer known for defending (Insert: Even STUPIDER) people.

Her latest case is a doozy, though.

Recently this guy was arrested for murdering his mother, and sealing her body up in the walls of their double-wide in a local trailer park.

This is her argument for why he's not guilty:

"Just because his mother was found sealed up between the walls of their trailer does not neccessarily mean he killed her. He says that his mom loved the trailer -so much- that he's sure she would have wanted to be buried there anyway, so he was just making sure she was happy."

[alathaniel.livejournal.com]

In which case I'm amazed the notebook is even vaguely functional. Doubly so if it's a freaking Dell Lattitude. You do not want to know how many times I've seen one of those shit a hard disk from long-term "normal use" heat buildup.

[muttnik.livejournal.com]

This is why we need power over (not so) spontaneous human combustion. Imagine how your conversation COULD have gone.

"How can I help you?"

"Blah blah blah, I'm a huge bitch, and I did something stupid that I'm going to blame on you and-" *WHOOSH!*

See? Problem solved.

*Stares....just stares*

[skarlette.livejournal.com]

*Then thanks her lucky stars that she deals with rational, realistic folk like two years olds on a sugar binge with a Teletubby fixation...*

I am sorry love. if I could make an anvil magically drop on her pointy little head, you know I would right? *Hugs*

*hugs back tight*

[bzarcher.livejournal.com]

There are reasons why I sometimes think about going back and getting a teaching degree... *kiss*

You've certainly got the more mature clientele.

Thank you, darling. I love you.