Call tracking system

[bzarcher]

Call tracking system
Originally uploaded by bzarcher.

I really try not to complain about my co-workers, but today was pretty bad.

My job is:

Manage cell phones. Handle the spam filter. Manage RSA. Manage PDAs. Manage remote access requests, and co-ordinate a lot of the buisness partner VPN stuff, PLUS take calls.

Rob's job is: Take calls (PRIMARY) and do Peoplesoft Vantive accounts for new hires and terms.

Ask me why I think someone was shirking today.
Now, to be fair to Bob, he is out on family leave: His wife delivered their 2nd daughter on Friday. But...

Comments

[buschap.livejournal.com]

Does that mean that when someone calls your support line, the system automatically notes that call? Does it note who called, too? I was dreaming of a system like that for here.