Why I currently have a headache.

[bzarcher]

"HI, MATT?"

"Yes?" (Why are you shouting?)

"YOU HELPED ME RESET MY PASSWORD ON WEDNESDAY."

"Um, yes, I think so."

"AND I THREW OUT THE PIECE OF PAPER I WROTE IT ON, AND NOW I DON'T KNOW WHAT IT IS!"

"Well, I'm really sorry to hear that. Do you have VPN before login turned on?"

"I THINK SO. Should I reboot?"

"Are you logged in right now?"

"No, I'm sitting at the login screen."

"Yes, then, please reboot so we can see if the VPN starts." (Thank you for not shouting that?)

"Ok. I am so sorry. I wrote it down on a piece of wrapping paper and I wrapped a present with it."

(You have to be shitting me)

"And then I threw the wrapping paper out!!"

(Wow.)

"OK....VPN isn't starting when I reboot!"

"OK, unfortunately, if you have that turned off, I can't reset your password unless you come into the office."

"But you helped me reset it WEDNESDAY. I WROTE IT DOWN ON THE WRAPPING PAPER!"

"Yes, but I don't know what you set it to."

"BUT I THREW THE PAPER OUT?"

"Well, I'm sorry, but if you're not able to connect to the network the laptop can't see your new password, and if VPN isn't starting we're going to need you to bring it in."

"BUT I WROTE IT DOWN!"

*sigh....*

That was not a fun 10 minutes.