(no subject)

[bzarcher]

GRR.

AT&T misbilled us AGAIN. The credit I got an in writing confirmation of? Nowhere to be found.

I call the AT&T customer service line an HOUR before they're supposed to close.

I'm kept on hold for 45 minutes and then dumped to a voicemail box that says "Sorry, we have now closed. PLease call back tomorrow."

Gaaaaaaaah.

Used the email form to submit 'A Problem With My Bill!'. I included the confirmation number and the person who I spoke to. Hopefully it helps.

I swear to god, I'm getting tempted to switch to Time Warner just out of spite.

Comments

[dasubergeek.livejournal.com]

Write an email, a polite one. Copy your state's PUC or consumer ombudsman. Service ensues.

[bzarcher.livejournal.com]

Done and (hopefully) done. Apparently even though I was told I'd be credited in December, the credit won't actually be applied to the bill until February. (What?)

I've been told to pay the regular amount of my bill (minus the double-billed charges) and the additional charges will clear on the Feb. 1 bill.

Soooo, I have that in writing, too. And if it doesn't work as promised on Feb. 1, I'll go back to PUCO.