(no subject)

[bzarcher]

Okay, that felt good, and probably for all the wrong reasons.

I got called by a 'customer service officer' to discuss my recent 'Bad Experience' at the car dealership that we went up to on Monday. She said that the salesman who'd dealt with me said that I seemed very 'displeased' and wanted to know how they could correct that.

I kept myself fairly in check, but I did tell her that they'd have to bend over backwards and into a pretzel before I considered giving them a dime's worth of buisness, and when she asked if I would consider buying another vehicle from them, I was pretty blunt about their chances. My voice also raised a bit.

To her defense, she said that the salesman had been completely out of line, and promised a written letter of apology from him, and possibly from the sales manager, as well, and that she was going to speak to the buisness manager about what could be done to make some form of compensation. (I didn't ask for it, yet, but the $30 I spent on gas back would be nice.)

We'll see what happens. But boy, was it kinda fun to be the asshole customer, especially when I knew I had good reason to be torqued.

Comments

[paradisacorbasi.livejournal.com]

If they were genuinely in the wrong -- and they seem to have admitted that -- you weren't an asshole customer.

And you only raised your voice the one time in the whole conversation -- I think that still puts you well and firmly in the not-sucky customer category.

[bzarcher.livejournal.com]

Well, the salesman:

-Deliberately lied to me about the car being availible (the car was sold before he called to confirm that I would be coming up to look at it for purchasing)

-Didn't bother to call me and let me know the car in question would not be there when I was coming up to the dealership (and was aware it would be a 4 hour drive)

-Ducked meeting with me so that he'd not see me face to face.

Yeah, they were pretty hardcore in the wrong. :D

But, I still feel a bit bad that I raised my voice even once.

[ardaniel]

"Customer service officer" makes that sound so much more impressive than "somebody who gets stuck dealing with all the assholes [yourself not included] on the phone all day long," doesn't it? ;)

[bzarcher.livejournal.com]

Tell me about it. :D So does "IT Services Consultant", but I don't put that on my buisness cards or people'd think I was important. ;D

[ardaniel]

I was an "Internet Systems Administrator I" at D---x. I used to go to offsite training and tell people "...yes, when the Internet breaks, we're the people you call to have it fixed and plugged back in."

[bzarcher.livejournal.com]

*Grins* Yeah, sounds about right.

Man, I wish our paychecks lived up to our titles...